I just registered my Netgear product and clicked on the “contact support” link, because it isn’t working.  Here are the options I was presented with (sorry, not working on a computer with Photoshop this second):

Thank you for registering your product with Netgear, you have the following options

1. Update your profile
2. Register a new product
3. View your registered products
4. View your service contracts
5. Activate your support card
6. Online Support Submissions

NETGEAR Service portal

I guess I want to… activate my technical submission for my service card?  Or something?  I decided to click “Online Support Submissions”, and got the following new options:

My online technical submission history

Total cases found: 0

Click here to log a new online technical submission request.

Click here to log a new presales support request.

*Click here to give us feedback on your support experience.

Click here to log a rebate related inquiry.

I’m not contacting support, I’m logging a new a new online technical submission request!  Well, that’s what I clicked, anyway.  I don’t think I requested that anyone submit to me, technically.

This entry was posted on Saturday, January 10th, 2009 at 1:14 am and is filed under Miscellany. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.