After navigating Netgear’s maze of a website, I finally created an account and opened a support request.

A day later, I received an email:

Your case has been reviewed and has been updated by a NETGEAR representative.

To review or update your case please log into the NETGEAR portal at https://my.netgear.com/myNETGEAR/

So I went to the site, typed in the (correct) login information, and was denied.  That’s odd.  Well, I’ll have it send me a new password.  “Your new password has been sent to (my email address).”  Wait… wait… wait… no password.  (Yes, I checked my spam filters.)

So I opened a new ticket (sans account), roughly paraphrased:

I’m unable to log into your support site with login information that previously worked.  When I request a new password be sent to my email address, it claims it sends a password, but I receive nothing.

Since I’m unable to log into your site, please send your response to (my email address).  I will not be able to read any responses posted to your support center.

In fairness, I knew exactly what would happen.  At this point, I was simply doing it for the expected irony.  (Hmm, if it’s expected, is it irony?)  Nevertheless:

Your case has been reviewed and has been updated by a NETGEAR representative.

To review or update your case please log into the NETGEAR portal at https://my.netgear.com/myNETGEAR/

This entry was posted on Tuesday, January 27th, 2009 at 12:33 am and is filed under Miscellany. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.